The short version: if you give us a mobile number and tick the box, we can text you about documents your loan is still waiting on. That's all we use it for. Reply STOP to any message and the texts end, for every loan file, straight away.
One thing: which documents your loan is still waiting on, and a link to the page where you can upload them. For example:
No marketing, no solicitation, no third parties. Your number is never sold, and it is never shared with anyone else for their own marketing.
On your loan's order form there is an optional mobile number field. If — and only if — you type a number into it, a tick box appears underneath, unticked, saying:
You have to tick it yourself. Nothing is ever sent to a number without that record, and there is no way for our staff to override it. Clearing the number, or unticking the box, deletes the consent and the texts stop.
Consent is not a condition of any loan or service. Saying no changes nothing about your loan — we will simply email or call you instead.
| Reply STOP | Opts you out immediately. It applies to your phone number, not to one loan — if you have more than one file with us, you are out of all of them. |
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| Reply HELP | Replies with who is texting you and how to reach us. |
| Reply START | Opts you back in. Only you can do that; nobody can opt you back in on your behalf. |
Messages are only sent between 8am and 9pm in your own local time. Message frequency varies — in practice, only when something on your file is actually outstanding. Message and data rates may apply, depending on your mobile plan. Mobile carriers are not liable for delayed or undelivered messages.
For each consent we store the mobile number, the exact wording that was on screen when you agreed, where it was collected, the date and time, and the IP address it came from — so there is a precise record of what you agreed to. See our Privacy Policy for how the rest of your information is handled.
Contact us using the details on our home page.